4. International Data Transfers

Your personal data is transferred to and stored by some service providers (including Google Workspace and Wix) whose operations are based outside the UK/EEA, specifically in the United States.

To ensure your personal data remains protected when transferred internationally, we rely on the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses (SCCs), which provide appropriate legal safeguards.

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5. Data Retention and Security

• Retention Policy: We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. We will generally keep client and associated transaction data for a period of 7 years after the client becomes inactive, to comply with legal obligations relating to tax and accounting. Conversation logs and recordings on the Omniloquent platform are retained and may be used for AI model retraining and quality assurance, in line with our Legitimate Interest and our commitment to a robust audit strategy, as detailed in our Quality Assurance & Auditing Strategy. Recordings can be deleted by the user via the 'My Progress' link on the platform's home page.
  For details on this, please refer to Omniloquent’s Privacy policy: https://dev.omniloquent.app/Privacy 

• Security Measures: We have put in place appropriate technical and organisational security measures to prevent your data from being accidentally lost, used, or accessed in an unauthorised way. These measures include:

  • Implementing Two-Factor Authentication (2FA) across all Google Workspace accounts.

  • Ensuring physical data access is restricted to password-protected and/or locked mobile phones and computing devices.
     

6. Cookies and Tracking

We use cookies and similar tracking technologies on our website. We use a mechanism on our site (a cookie banner) that allows you to provide clear consent to the use of any non-essential cookies. You have the right to opt-in or opt-out of these non-essential cookies.